Privacy Policy

Who we are

STARS® Well-being is committed to protecting the privacy and security of your personal information. Our privacy policy explains how we collect and use personal information about you in line with  General Data Protection Regulations (GDPR).

STARS® Well-being is a Private Limited Company No. 7921823 Registered in England and Wales on 24th January 2012.

STARS® is a Registered Trademark No. UK00003402558 effective on 28th May 2019.

You can contact us via email: info@starswellbeing.co.uk or phone 07790 577 675 or via post: 28, Cedar Road, Stamford, Lincs PE92JJ

What personal data we collect and why we collect it

Personal Information provided by you

We collect personal information about you when you contact us or attend our courses. 

Personal information about other individuals
If you give us information on behalf of someone else, you confirm that the other person has appointed you to act on his/her behalf and has agreed that you can:

a. give consent on his/her behalf to the processing of his/her personal data;
b. receive on his/her behalf any data protection notices; and
c. give consent to the transfer of his/her personal data abroad.

Monitoring and recording communications
We may monitor and record communications with you (such as telephone conversations and emails) for the purpose of quality assurance, training, fraud prevention and compliance.

Cookies

A cookie is a small text file which is placed onto your computer (or other electronic device) when you use our website. We use cookies and other similar tracking technologies such as Google Analytics on our website.

For example, we may monitor how many times you visit the website, which pages you go to, traffic data, location data and the originating domain name of a user’s internet service provider. This information helps us to build a profile of our users. Some of this data will be aggregated or statistical, which means that we will not be able to identify you individually.

You can set your browser not to accept cookies and the websites below tell you how to remove cookies from your browser. However, some of our website features may not function as a result.
For further information on our use of cookies, please see our Website cookie policy.

For further information on cookies generally visit www.aboutcookies.org or www.allaboutcookies.org.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

How will we use the information about you?
We collect information about you so that we can:
a. identify you and manage any accounts you hold with us;
b. process your order;
c. conduct research, statistical analysis and behavioural analysis;
d. carry out customer profiling and analyse your purchasing preferences;
e. if you agree, let you know about other products or services that may be of interest to you;
f. detect and prevent fraud;
g. customise our website and its content to your particular preferences;
h. notify you of any changes to our website or to our services that may affect you;
i.carry out security vetting; and
j. improve our services.

Marketing
We would like to send you weekly tips, interesting content and occasional offers which may be of interest to you.

If you have provided your contact details and do not wish to be contacted for marketing purposes you can update your preferences by emailing info@starswellbeing.co.uk and ask to be removed from the mailing list.

Who your information might be shared with
We may disclose your personal data to:
a. law enforcement agencies in connection with any investigation to help prevent unlawful activity; and
c. our business partners in accordance with the ‘Marketing and opting out’ section above.

Keeping your data secure
We will use technical and organisational measures to safeguard your personal data, for example:
a. we store your personal data on secure servers; and
b. hard copies with personal data are retained in a locked cupboard

While we will use all reasonable efforts to safeguard your personal data, you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that are transferred from you or to you via the internet. If you have any particular concerns about your information, please contact us via the details above.

What can I do to keep my information safe?
If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.

What rights do you have?
Right to request a copy of your information
You can request a copy of your information which we hold. If you would like a copy of some or it, please:
a. email, call or write to us 
b. let us have proof of your identity and address, and
c. let us know the information you want a copy of.

Right to correct any mistakes in your information
You can require us to correct any mistakes in your information which we hold free of charge. If you would like to do this, please:
a. email, call or write to us with details of changes

Right to ask us to stop contacting you with direct marketing
You can ask us to stop contacting you for direct marketing purposes. If you would like to do this, please:
a. Email or write to us. We endeavour to update your preferences within 48 hours within the normal working days (Monday to Friday).
b. Let us know what method of contact you are not happy with if you are unhappy with certain ways of contacting you only (for example, you may be happy for us to contact you by email but not by telephone).

How to contact us
Please contact us if you have any questions about this privacy policy or the information we hold about you.

Contact details are within the ‘Who we are’ section of this policy (above)

Changes to the privacy policy
We may change this privacy policy from time to time. Please check this policy occasionally to ensure you are aware of the most recent version that will apply each time you access this website.